Return & Refunds

At Ryle DIY, your satisfaction is important to us. Please review our returns and refunds policy below to understand how we handle returns.

Return Eligibility

You may request a return within 7 days of receiving your order. To qualify for a return:

• The item must be unused, undamaged, and in its original packaging.

• The item must be in the same condition as when delivered.

• Proof of purchase is required.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain products may not be eligible for return. These include:

• Custom-made or personalized items

• Items marked as final sale at the time of purchase

• Any item that shows signs of use, damage, or alteration

How to Request a Return

To request a return:

1. Email [email protected] with your order number, item details, and reason for return.

2. Our team will review your request and provide return instructions if your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued in cash only at the time of item pickup or as arranged during the return process.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact [email protected] within 48 hours of delivery.

• Provide clear details and photos (if possible).

• We will arrange for a replacement or a cash refund.

Processing Time

We aim to process approved returns and refunds promptly. Timing may vary depending on courier arrangements for item pickup or exchange.

Contact

For any questions about returns or refunds, please email [email protected].